WLCG-OSG-EGEE joint operations workshop

Session

User support WG

19 Jun 2006, 14:00

IT Auditorium (CERN)

Description

The main goal of the user support working group is to discuss on the following topics:
- Interoperability between peer grids ticketing systems
- VO feedback
- User-friendliness
- Responsiveness

Presentation materials

transparencies

transparencies

7. A brief overview of the OSG model

Doug Olson

19/06/2006, 14:00

OSG has a distributed support model that includes a central Operations Organization and VO, Facility and Service based Support Centers. The agreement between a Support Center and the OSG is in development.

8. A brief overview of the EGEE model

Torsten Antoni

19/06/2006, 14:10

9. Interoperability of ticketing systems between peer grids (discussion)

19/06/2006, 14:20

- the life of an OSG ticket for an EGEE site - the life of an EGEE ticket for an OSG site - how we plan to integrate other peer grids: Nordugrid, Balticgrid...

12. User-friendliness (discussion)

19/06/2006, 15:10

- do users find the user support supportive? - do supporters find the processes of user support supportive?

10. Feedback from the VOs users (discussion)

19/06/2006, 16:10

11. Supporters responsiveness (discussion)

19/06/2006, 17:00

- are people happy with the current response time? - how can we improve it?